FAQ

How long will my order take?

Every item is personalised to your requirements. Creating unique gifts takes time so we aim to dispatch orders within 5 working days of order receipt. If there is a particular date your order is required by please email us, we will do our best to to get your item(s) to you in time.

Can the gift be sent directly to the recipient?

If you'd like to send your gift directly to the recipient you can add their address as the delivery address.

Most of our orders are sent with a delivery note, which you’ll find inside your parcel, however it’s not a gift message.

The delivery note is printed with the contents of the parcel, the recipient’s name and address, and the sender’s name and address. There aren’t any prices on the delivery note.

Delivery options

We use Royal Mail Signed For 1st Class - £4.99 per order.

For orders £10.00 and under - £2.99 please select the small order delivery option at the check out.

Royal Mail Signed For 1st Class aims to deliver your parcel in 1-2 working days and gives the added benefit of proof of delivery, including a signature from the receiver. Please contact us if you would like to use a different delivery method. 

Any different delivery methods may incur an additional delivery charge. 

Do you provide International delivery?

We are able to send most of our items to addresses outside of the UK so please contact us and to discuss delivery options with you in more detail.

There is an additional postage charge when we deliver to an address outside of the UK, so please contact us with details of the gift you’d like and the delivery destination and we’ll let you know how much the postage will be.

How do I return an item?

You have 28 calendar days to return an item from the date you received it.

Personalised items are non returnable unless faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it and be in the original packaging. Your item needs to have the receipt or proof of purchase. We understand that you may need to try the item on but please be careful not to leave any marks (e.g. make-up, deodorant) as we may not be able to accept it back if we believe it has been worn. For hygiene reasons we can not accept underwear back for return/refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 14 days depending on your card issuer's policies.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-­refundable unless the item is faulty.

If you have any questions on how to return your item please contact us.

Privacy Policy 

Brown Kats Creations ("We") are committed to protecting and respecting your privacy. 
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.brownkatscreations.com or www.brownkats.com  you are accepting and consenting to the practices described in this policy. 

1. Where did we obtain your personal data?

Visiting this website:
We log the IP address, geographical location, browser type / version and operating system as well as a timestamp.

Contact form on our website:
We use a quotation form on our website where you can provide details for us to respond with a quote / more details. If you decide you don’t wish to pursue this further, we will remove your details.

Email:
If you send us an email, the email will contain meta data (this may include name, email address along with a time stamp) and any other information you choose to share with us. It is your responsibility to make sure that your email and attachments are virus free and sent from a reputable provider.

Other sources:
Information we receive from other sources. We may receive information about you from third parties such as PayPal and Etsy.

This website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

2. How we use your personal data

Contractual Necessity:
We will process your personal data for the performance of a contract between you and us and/or taking steps (e.g. providing a quote), at your request, to enter into such a contract to provide services or products. It is up to you to provide this information but please note that in turn we may not be able to provide you with goods and services.

Legal obligation:
We process personal data in order to comply with our legal obligations for HMRC. This includes internal record keeping such as diaries, customer accounts, invoices and purchase data.

Legitimate interests:
We will process your personal data for certain legitimate business interests which include some or all of the following:
a) Reasonable expectation to receive a call or email to follow up an outstanding quotation, proof or invoice.
b) IP addresses are logged when visiting the website for monitoring and security of our website.

3. Providing your personal data to third parties

Emails:
We do not authorise any third parties to access our emails without our permission. Our emails are hosted by a third party in the UK.

Professional advisors or insurance:
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

Suppliers or subcontractors:
We may disclose personal data including name, address and telephone number to our suppliers or subcontractors insofar as reasonably necessary for providing a service or product on our behalf. The supplier or subcontractor is only permitted to use your data to perform the required business function necessary in providing the service or product on our behalf.

Legal obligation:
In addition to the specific disclosures of personal data set out in Section 3, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4. Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Contractual necessity: we will keep contracts and data required to provide service(s) and / or good(s) to you for 5 year after termination.

Legal obligation: will be kept for 5 years to comply with HMRC tax reporting and record keeping obligations and up to 10 years for insurance purposes.

Legitimate Interests:  where the lawful basis of our processing is based on legitimate interests Brown Kats Creations will retain your personal data for:
a) Correspondence data such as name, telephone number, business address and email address retained for up to 5 years after order completion.
b) Up to 24 hours from the time of last visiting our website (deleted automatically).

Consent:
You may withdraw your consent to be part of our mailing list at any time using the opt out links provided in each email or by emailing brownkatscreations@gmail.com

5. International transfers of your personal data

5.1       In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2       The hosting facilities for our website are held by Wix.com Inc.

5.3       Brown Kats Creations uses products and services of third parties that transfer data outside of EU countries deemed to have appropriates safeguards or data transfers. The following safeguards are in place to ensure that the third party data processer has appropriate security measures in place listed below:

Adequate safeguards and data processing agreements.

5.4       You acknowledge that personal data that you submit for publication through our website or email may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Security

We use an SSL (secure socket layer) certificate on our website (you can see this by the “green padlock” in your browser). This encrypts the link between the website server and the end user.
Our emails are sent using SSL connection over SMTP. However emails cannot be 100% secure, this is due to the way the internet works. We cannot accept responsibility as it’s out of our control.

7. Amendments to this policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights

In this Section 7, we have summarised the rights that you have under data protection law.

The right to access your personal data:
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a fee of £10 each to meet our costs in providing you with details of the information we hold about you.

 

The right to rectification:
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

The right to erasure:
In some circumstances you have the right to the erasure of your personal data without undue delay. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

The right to restrict processing:
In some circumstances you have the right to restrict the processing of your personal data. Those are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

The right to object to processing:
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

The right to data portability:
To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

The right to complain to a supervisory authority:
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority. In the UK it is the Information Commissioners Office – https://ico.org.uk/ who are responsible for data protection enforcement.
You may exercise any of your rights in relation to your personal data by written notice to us – either by our mailing address or emailing brownkatscreations@gmail.com

9. Our details

This website is owned and operated by Brown Kats Creations
Email address: brownkatscreations@gmail.com

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to brownkatscreation@gmail.com

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Brown Kats Creations, Leominster, Herefordshire

©2019 Brown Kats Creations